Complex Projects, Simple Solutions
Is your organization in flux?
Are you planning or leading a large project with a significant training component?
- Do you have a client initiative in which you are struggling with the training delivery?
Have you been asked to implement training to hundreds, even thousands of employees or end users, but realize that you do not have all, or part of the resources required?
Now more than ever, companies need to evolve in order to survive and thrive. Change is good, but it’s how you approach change that ultimately impacts your organization’s bottom line results.
Many organizations embark upon critical change initiatives (changing strategic direction, merging with or acquiring competitors, implementing new technology platforms) with the best of intentions. The reality is, even with the best strategic plan in place, all major change initiatives have one thing in common – they always require ‘greater-than-expected’ allocation of critical resources to implement.
Fortunately, MicroTek has a Solution
MicroTek’s Project Solutions have supported many clients, from fortune 100's to the emerging technology leaders of the future, with these types of challenges.
How Can We Help You Succeed?
MicroTek has the talent, critical resources and experience to help you quickly, successfully and cost effectively address your unique needs - whether you have a one-time project or a highly-complex and demanding strategic initiative. MicroTek’s consultative approach will identify potential resource gaps, logistical challenges and delivery efficiencies. We leverage a project-based methodology to help you determine exactly where you need support and then we deliver - with excellence.
Our flexible, single point of contact, project model is designed to help you execute on the commitments to your stakeholders. We have supported clients with many different project environments, some of which are, but not limited to:
- Employee training in support of an ERP System roll-out
- Sales Training on sales methodology
- CRM system roll-out
- Post acquisition integration training
- Change management training
- Process training initiative
- Risk aversion (strike, reduction in force)
- The launch of a global certification program in support of customer education
The inherent challenges of these types of initiatives drive a critical demand for resources and infrastructure to implement the right training solution. The biggest challenge MicroTek has seen with our clients is the lack of a certified project manager to help the training team. This is why we bring a project methodology to client initiatives that start with MicroTek providing the services of a certified Project Manager to help a client define all requirements and drive the delivery of those requirements both within the client’s organization and within MicroTek.
MicroTek's Unique Service Model
To support our clients specific project solution MicroTek has a core set of services that are adapted to the specific client requirement:
- Global training facilities that can support technology or soft skilled training
- Meeting solutions for those larger events
- Virtual Classroom services
- Virtual labs with TrueLab™
- Technical services for centralized and on-site technical support
- Schedule planning and data analysis
- Content development for ILT or e-learning
- Print and distribution of training materials
- Proctoring services to support testing requirements
- Learning measurement to gather student/Instructor data on learning effectiveness
- Advanced technology solutions, customized VPN, premium bandwidth
- Registration solutions
- LMS services
- Training Administration
MicroTek is not limited to these core services as we have consistently demonstrated to our clients over the years. A large telecommunications company, as a part of a large risk aversion project, requested that MicroTek built and staffed a 20 person registration support desk on two weeks’ notice. We not only met expectations but exceeded the support quality of the client existing internal support team.
Clients like DaVita that needed to train 30,000 people, in 18 months, and in 125 markets, turned to MicroTek to support their project. MicroTek provided technology, training facilities, courseware print and distribution and up to 130 contract instructors to ensure DaVita deliver on their promise to their investors, executives and employees.
Clients like DaVita, that are faced with the task of needed to train 30,000 people, in 18 months, in 125 markets, turned to MicroTek to support their project. MicroTek provided technology, training facilities, courseware print & distribution, and up to 130 contract instructors to ensure DaVita deliver on their promise to their investors, executives and employees.
For 17 years, MicroTek has been supporting training delivery and critical business initiatives on a global basis. We can deliver the logistical support you need – exactly when and where you need it. We solve business problems, one client at a time by listening to you. We’re consistently rated at 4.83 out of 5 in client satisfaction because we deliver results. We’re proud to be recognized as an industry leader - among the ‘Top 20 Training Outsourcing Companies’ in the world, in 2009, by TrainingIndustry.com.
Contact MicroTek Today to see how we can help you!